Customer voice for B2B revenue teams
Your customers' words, ready for the next deal.
Verbatim interviews your customers through a private link, checks every quote against the transcript, and has the customer approve the story before your team uses it. No scheduling, no chasing, no legal review at the end.
Sample quote
“Most quotes go out the same day now. The big ones still take a day because engineering reviews them.”
Verified in the transcript. Approved by the customer.
How it works
From a private link to a story your reps can send.
- 1
Send a private link
Pick the stage of the customer's journey and add what your team already knows. Paste the link into your own email. No login, no scheduling.
- 2
An AI interviewer asks for specifics
It says up front that it is an AI. It asks one question at a time and follows up when an answer has no example or number. It never puts words in the customer's mouth.
- 3
Every quote is checked
The server, not the AI, confirms each quote and number appears in what the customer typed. Anything that does not match is left out.
- 4
The customer approves the story
They see the finished story with their own words in italics, change or remove any line, and choose how they are credited. Then it is ready for your reps.
Fast
A customer story in days, not a quarter.
A short interview on the customer's own time, and a draft story they approve on their phone. No agency, no calendar chase.
Trusted
Every quote found in the transcript and approved by the customer.
Consent is logged with the exact text they saw. Every quote links back to the message it came from and the date they approved it.
Used
The right quote for the deal in front of you.
A library your reps search by the objection they are facing, with each quote copied alongside the credit the customer chose.
Lifecycle interviews
Six short interviews, from signature to renewal.
Each stage asks different questions, so every interview gives your team something new: why they chose you, early trust, proof along the way, and the results they saw.
Decision story12 min
Weeks 1 to 2 after signature
For sales: Why they chose you, and who else they considered
First impressions6 min
30 days after kickoff
For sales: An early trust quote
Mid-project proof12 min
90 days in, or the first major milestone
For sales: Going well so far proof points
Readiness8 min
3 to 4 weeks before go-live
For sales: Internal only: go-live risk flags
Results12 min
30 and 90 days after go-live
For sales: A full customer story with numbers
Next chapter10 min
6 months after go-live, or 90 days before renewal
For sales: An expansion story and a second-year update
Early warnings
Hear about risk while there is time to act.
Concerns a customer raises go to the right owner with a response deadline, before they show up in a renewal conversation. Win reasons and expansion interest are routed too.
Respect for the customer
Their words, their call.
- A short interview on their own time, on their phone.
- They approve, edit, or remove every line, and choose how they are credited.
- They can see what they approved later, ask for a change, or withdraw.
- A donation to a charity they choose, as a thank you.
Questions
What teams ask first
- Will customers really talk to an AI?
- It is short, it is on their own time, it says plainly that it is an AI, and they approve every word before anyone uses it. Many people find it easier than a scheduled call.
- Will the quotes sound generic?
- Every quote is the customer's exact words, checked against the transcript. The interviewer asks for a number, a moment, or a before and after, so answers come back specific.
- Is it safe for legal and brand?
- Consent is recorded with the exact text the customer saw. Nothing reaches your library until the customer approves it, and they choose whether to be named, credited by role, or kept internal. They can withdraw at any time.
- Where does our data go?
- Each company's data is kept in its own workspace, and nobody outside it can see it. Internal notes your team writes are never sent to the AI.
- How do we thank customers?
- With a donation to a charity the customer chooses. No gift cards.
Pilot
Run your first interviews with us.
We are working with a small group of B2B teams. Tell us a little about yours and we will set up your workspace and help you send your first private link.
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